Refund Policy

Last Updated: March 22, 2025
Applicable Regions: United States, European Union Member States, and other covered countries.

At Dobonni, we offer a 30-day return policy, meaning you can request a return within 30 days of receiving your order. To be eligible for a return, the item must be in the same condition as when you received it, unused, unworn, with tags still attached, and in its original packaging. You will also need to provide proof of purchase, such as an order record or invoice.

To initiate a return, please contact us at service@dobonni.com. We will provide you with the nearest return address to ensure faster return processing and lower shipping costs. Each package sold includes an after-sales card. If your return request is approved, please fill in the Return Merchandise Authorization (RMA) number on the after-sales card. Items returned without prior authorization will not be accepted.

For any return-related inquiries, feel free to contact us at service@dobonni.com.

Return Conditions

• Items must be in their original condition: unused, with tags still attached, and in their original packaging (including undamaged jewelry boxes, dust bags).

• Return all complimentary items, such as cleaning cloths and authenticity cards.

• A receipt or proof of purchase is required (order record or invoice).

• To ensure a smooth process, please refer to our Return and Exchange Guide.

Return Process

• Contact our customer service team at service@dobonni.com to initiate your return.

• Return Address: Before returning an item, please make sure to contact us to receive the nearest return address for faster return processing and lower shipping costs. ⚠️ Packages returned without prior authorization will not be accepted.

• Once your return is approved, we will send you a prepaid return shipping label along with detailed instructions on how to send the item back.

After-Sales Issues

• Please inspect your items upon arrival. If you receive a defective, damaged, or incorrect item, contact us immediately at service@dobonni.com so we can assess and resolve the issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Sale or clearance items.

• Lost gift cards or discount coupons.

• Items with removed or altered tags.

• For any questions or concerns regarding specific products, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchange Policy

To ensure you receive the desired item as quickly as possible, return the item you currently have. Once the return is accepted, you can place a new order for the new item.

Special Terms for EU Customers

In accordance with EU regulations, EU customers are entitled to a 14-day "cooling-off" period during which they can cancel their order or return an item without providing a reason, provided that the return conditions are met.

Refund Processing Time

• Upon receiving and inspecting your return, we will notify you of the approval status of your refund.

• If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

• If you have not received your refund within 15 business days after approval, please contact us at service@dobonni.com.

Secure Return Shipping

• We recommend not labeling packages with sensitive words like “Jewelry” or “Diamonds” to avoid theft risks.

• We suggest using DHL or FedEx with full insurance, as we are not responsible for lost or damaged items that are not insured during return shipping.

• Return Address: Please contact us at service@dobonni.com to receive the nearest return address to ensure faster return processing and lower shipping costs.

Policy Amendment Statement

This policy supersedes all prior verbal or written agreements. Dobonni reserves the right to amend the terms within the limits of the law. If you have any questions, please contact us at service@dobonni.com.