FAQ
Questions? We Can Help!
We hope that we have been able to help you! If you are not satisfied with the answers below, or if you still have some questions, you are more than welcome to send us an e-mail. All you need to do is to send us an e-mail with the details of your question to service@dobonni.com We will arrange for our staff to answer your questions as soon as possible after we receive your email, and we will do our best to help you clear up any doubts you may have.
Our simulated diamonds rank at an 8.5 out of 10 on the Mohs scale. This scale is used to measure the mineral hardness and scratch resistance of the stone in question. Traditional diamonds usually rank at a 10, so we’re not too far behind.
Absolutely! We mean it when we say “conflict-free”. Rest assured, our pieces don’t contain any nickel or other metals that can cause common allergic reactions.
Yes, all sterling silver jewelry is plated in rhodium to give it that classic, unmistakable shine! Rhodium plating also helps give your jewelry an extra layer of protection against scratches and does not corrode or tarnish.
Our gold and rose gold pieces are made from the same high quality 925 sterling silver and plated in either 18k gold or 18k rose gold respectively.
No, our jewelry will not turn any part of your body green – We can guarantee this. If you do run into an issue with any of your pieces, please don’t hesitate to reach out to our support team at service@dobonni.com.
Our women’s rings range from 2mm to 4.5mm wide. The most common width is about 2mm, but if you’d like to know about a specific style, please don’t hesitate to reach out to our support team at service@dobonni.com.
We currently do not customize any of our pieces. But, if you have any style requests and/or feedback, we’d love to hear from you! Please submit either to us at service@dobonni.com
Most of our jewelry is made from the same high quality 925 sterling silver and plated with 18k gold or 18k rose gold respectively. (The material of the item will be clearly indicated).
We’ve kept it simple & listed all the best cleaning & care practices here.
Not just a warranty, a lifetime warranty ✨ For more information or to file a claim,click here.
Lost or stolen items are not covered under our lifetime warranty.Wear and tear from normal wear and tear is not covered by our lifetime warranty. Bending, snagging, or wear and tear of items caused by accidental damage by others is not covered by our lifetime warranty.
Please keep in mind that any maintenance, repair, resizing or other services such as soldering performed by someone other than Dobonni will void the warranty on that item.
Every piece in our collection.
All our orders are shipped from our headquarters in China.
We sell our goods to all over the world. You can purchase our items as long as you confirm that there is a courier available in your area.
All orders are shipped from our headquarters the next business day after the order is placed. Any express or expedited orders placed before noon (12:00) Pacific Standard Time will be shipped the same day.
After your order has been shipped, you will receive a shipment confirmation with a tracking number. If you do not receive a shipment confirmation within one business day of placing your order, please contact us at service@dobonni.com for further assistance. You can also track your order on this occasion.
All orders are shipped within 1 business day from our China headquarters. We offer free shipping as well as expedited shipping worldwide. For more detailed information on lead times, please see our shipping page.
Shipping days and business days are Monday through Friday, excluding weekends and holidays. The first shipping day begins on the day you receive your shipment notification. If your order is shipped on Monday, Monday and Tuesday are considered the first shipping days, Tuesday through Wednesday are the second shipping days, and so on.Note that shipping times are estimated and cannot be guaranteed.
Customs or import duties are included in the total price of the item. No additional charges will be incurred when you receive your order. Please note that duties and taxes are non-refundable at the time of order delivery.
We are very sorry to hear this news! Carriers may experience delays due to unforeseen circumstances such as holidays and weather conditions. If you have not received any tracking updates for your order after five business days, please contact us at service@dobonni.com so we can investigate further for you.
If you do not receive the package after the delivery confirmation has been sent, please contact us at service@dobonni.com within 72 hours so that we can investigate the whereabouts of the package.
Yes, you can exchange any new or unworn item up to 30 days from your original order’s delivery date. This includes any style changes or store credit as well. Scroll up to get the process started! After the 30-day window.
Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process your exchange. Once processed, your exchange order will ship the following business.
Once your original order has been delivered, you have 30 days from that delivery date to send the items you wish to exchange back to us. The return package must have a postmark date within the 30-day window in.
We only provide Return Merchandise Authorization (RMA) numbers.
Yes, you may send any new or unworn item/s back for a refund up to 30 days from your original order’s delivery date. Scroll up to get that process started! Please note: any items listed as “FINAL SALE” are non.
Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account. Please note: Shop Pay refunds may take up to two weeks to receive back to your bank account.
After receiving your return package and confirming that it is correct, we will refund the full amount of your purchase price (which includes customs/taxes/courier fees) to you.
You have 30 days from the original order delivery date to send your item back for a refund. The return package must contain a postmark date within the 30-day window to qualify for a refund. This window does
We only provide Return Merchandise Authorization (RMA) numbers.
Before finalizing your return, please be sure to contact us and we will provide you with the nearest shipping address to ensure shorter return times and lower courier costs.
Yes! Once your order has shipped from our headquarters, you will receive a shipment confirmation email with a tracking number at the email address you entered at checkout. You can track your order here.
There is absolutely no need to worry! We recommend you do the following first:
*Check your spam folder to see if it has been incorrectly categorized there.
*If you placed your order through a payment portal such as PayPal, please check the email associated with that account.
*If you are still unable to locate your order confirmation, please contact our support team at service@dobonni.com and we will be happy to assist you.
We are only able to guarantee cancellations or adjustments to orders within two hours of placing the order (orders may be sent out earlier). We kindly ask that you reply to the order confirmation email as soon as possible or contact our support team at service@dobonni.com to make your request.
Unfortunately, we are unable to make any changes to your order once it has shipped. However, once you have received your order, you can always send it back for an exchange or refund by following the instructions in our Returns and Exchanges Policy.
It can take up to 48 hours after shipment for the mail carrier to reflect updated tracking information. If your tracking information stops receiving updates, then the postman may have experienced delays beyond our control. This means that further updates may take longer to show up. Don’t worry, the package is still on its way!
If you have any other questions or concerns, please feel free to contact us at service@dobonni.com. We will be happy to assist you.
At this time we only accept payment in US dollars. Users from other regions are more than welcome to shop on our site, but please note that our items are priced in US dollars and your bank will automatically convert the items to US dollars after you place your order.
Creating an account with us is a completely discretionary matter. You can complete the checkout as a guest using a valid email address in order to get order confirmation and shipping details once your order has been shipped.
No! All that is required to make any kind of return is your order number or the e-mail address used to place the order. To begin the return process, please visit our Exchanges & Returns page here.
If you received a code through our newsletter, please ensure your order:
- Meets the requirements listed in the email
- Has not expired for the discount to be applied.
If you are still having issues, feel free to reach out to our support team at service@dobonni.com so we can
Our free gift promotions are subject to qualifying conditions. If your order is returned and it no longer meets those requirements, a portion of your refund may be withheld for the cost of the promotional item. We ask that all items, including the free gift, are returned to receive a full refund.
If you have any other questions or concerns, please feel free to contact us at service@dobonni.com. We will be happy to assist you.
Please feel free to check our ring size chart to find the perfect size for you. We also recommend that you visit your local jeweler for sizing to get an accurate finger size measurement.
Absolutely correct. Check out how to measure your ring size at home here.
We do not recommend this method because many printers may have distorted dimensions due to the scaling variables of the printer used.
Generally, you’ll want a ring that slides over your knuckles with a little friction, but not so tight that it squeezes your finger and creates what we call a “muffin top” on your skin. Read more about how to find the perfect fit in our blog post.
Because our fingers often swell in warm weather, it’s best to go with a half size if you’re in between sizes. You can always find out if you should size up or down from your ring size in our blog post.
The average ring size for men is a size 10. To learn more, feel free to check out our blog posts.
The average ring size for women is between a size 6 and 7. To learn more, feel free to check out our blog posts.
The short answer is yes. Men’s and women’s ring sizes are the same!